Privacy Policy

1. Introduction

Welcome to ViralReply, an AI-powered service that generates engaging replies for X (formerly Twitter). ViralReply is operated as an unregistered business activity in Poland.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting your privacy and ensuring transparency about our data practices.

By using our Service, you consent to the data practices described in this policy.

2. What Data We Collect

Personal Information

We may collect the following personal information:

• Name and email address (when you create an account)
• Payment information (processed securely through Stripe)
• Account preferences and settings
• Communication history with our support team

Usage Data

We automatically collect certain information when you use our Service:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our Service
• Features used and frequency of use
• Error logs and performance data

Content Data

We process content you provide to our Service:

• Text inputs for reply generation
• Generated replies and your interactions with them
• Feedback on generated content quality

Cookies and Tracking Data

We use cookies and similar technologies to:

• Remember your login status and preferences
• Analyze website traffic and user behavior
• Improve our Service functionality
• Provide personalized content

3. How We Collect Data

Direct Collection

• Account registration forms
• Service usage and content submission
• Support requests and communications
• Subscription and payment processes

Automatic Collection

• Cookies and web beacons
• Analytics tools and services
• Server logs and error tracking
• Performance monitoring tools

4. Why We Collect Data

We collect and use your data for the following purposes:

Service Operation

• Provide and maintain our AI reply generation service
• Process your requests and generate responses
• Manage your account and subscriptions
• Handle billing and payment processing

Service Improvement

• Improve our software and AI models using anonymized usage patterns and feedback
• Enhance user experience and interface design
• Develop new features and capabilities
• Optimize performance and reliability

Communication

• Send service updates and important notifications
• Provide customer support and technical assistance
• Respond to your inquiries and feedback

Personalization

• Customize content and recommendations
• Remember your preferences and settings
• Improve the relevance of generated replies

5. How We Use the Data

Processing and Storage

Your data is processed on secure servers and stored using industry-standard encryption. We implement appropriate technical and organizational measures to protect your information.

Data Sharing

We may share your data with:

• Third-party service providers who assist in operating our Service
• Payment processors for billing and subscription management
• Analytics providers to understand usage patterns
• Law enforcement when required by law

We do not sell your personal data to third parties for marketing purposes.

6. Third-Party Services

We use the following third-party services that may collect your data:

7. Your Rights

You have the following rights regarding your personal data:

Access and Portability

• Request a copy of the personal data we hold about you
• Export your data in a machine-readable format

Correction and Updates

• Update or correct inaccurate personal information
• Complete incomplete data records

Deletion

• Request deletion of your personal data
• Delete your account and associated information

Opt-out

• Withdraw consent for data processing
• Opt out of marketing communications
• Disable certain data collection features

8. Cookies

Types of Cookies We Use

• Essential Cookies: Required for basic service functionality
• Performance Cookies: Help us analyze and improve our Service
• Functional Cookies: Remember your preferences and settings

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit the functionality of our Service.

9. Data Security

We implement comprehensive security measures to protect your data:

• Regular security audits and assessments
• Access controls and authentication systems
• Secure hosting infrastructure
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Data Retention

We retain your data for the following periods:

• Account Data: Until you delete your account or request removal
• Usage Data: Up to 2 years for analytics and service improvement
• Support Communications: Up to 3 years for customer service purposes
• Payment Records: As required by law and accounting regulations

We automatically delete data that is no longer necessary for the purposes for which it was collected.

11. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if changes are significant
• Post announcements on our Service for major updates
• Provide reasonable notice before changes take effect

Your continued use of our Service after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: